Refund Policy

If you're seeking a refund, it's likely because you've purchased one of our products. We greatly appreciate your patronage!

We strive to provide superior products and customer service and to resolve any issues that may emerge. However, we understand that there may be situations where you need to cancel an order or request a refund.

This Refund Policy outlines the conditions and procedures for such cases.

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This refund policy applies only to fully paid orders and is exclusive to the three products available on dexscreener.com. The three products are:

• Enhanced Token Info (ETI)

• Token Advertising

• Community Takeover (CTO)

1.1. Eligibility for refund

A refund will only be issued under the following circumstances if it's requested within 14 days of order completion

• If the completion of the order is delayed due to our technical issues.

• If multiple charges have been applied for a single order.

• If we cancel the order for any reason except when it’s a malicious or misleading order.

1.2. Exclusions

The following situations do not qualify for refunds:

• If you are unsatisfied and want to cancel an order that has already been completed.

• If a problem on your end prevents the token from going live on DEX Screener supported pools and exchanges.

• If your token is inactive.

• If you want to delete your existing token profile.

• Community Takeover (CTO) orders that do no get approved.

1.3. Refund Process

The refund request and disbursal process is as follows:

(a) Contact Customer Support:

Please contact the customer support team at [e-mail]. The email should be sent from the same address that was used to submit the order. Mention the order number, token address and reason for refund. Include any other relevant details.

(b) Evaluation:

The support team will evaluate your request according to the criteria outlined in Section 1.1.

(c) Refund Decision:

If your request meets the eligibility criteria, the refund will be initiated and you’ll be intimated.

(d) Refund disbursal:

The refund will be processed using the original payment method. We issue refunds in batches weekly and it can take up to 4 weeks for the refunds to be processed. Please be aware that your financial institution may require additional time to reflect this refund on your account statement.

1.4. Credits

Pre-sale orders where the token does not go live and Community Takeover (CTO) orders that are not approved are not eligible for refunds. However, the support team may, at their discretion, offer a credit.

This credit can only be used once and is not reusable. Please note that only pre-sale orders made in the last 14 days may be considered for credit.

Users who have been identified and flagged for engaging in malicious activities, such as but not limited to, fraudulent transactions, unauthorized access, or activities deemed harmful to our platform (e.g., Telegram drainers), will be excluded from receiving any form of refund or credit.

For instructions on obtaining the credit, please contact the customer support team at [e-mail].

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Policy Updates

This Refund Policy may be updated from time to time without prior notice. The most recent version will be posted on our website and the changes will become effective upon posting.

For any questions or concerns regarding this policy, please contact our customer support team at [e-mail]